Policies
Treatment Safety
Your safety is our top priority! Services cannot be performed within two weeks of botox, dermal fillers, cosmetic laser treatments, or in the presence of active or healing cold sores, infectious skin conditions, or other contagious illnesses. Advanced treatments including microneedling and chemical peels cannot be performed within two weeks of completing a course of antibiotics.
Cancellation and Rescheduling Policies
Sanctuary Skin requires at least 48 hours notice to reschedule or cancel your appointment. Changes made within 48 hours will incur a $50 fee and same day cancellations, reschedules, or no shows will be charged 50% of the service price.
To ensure fair access to appointments and minimize disruptions, clients who reschedule or cancel appointments six or more times within a six month period will be required to secure future appointments with a non-refundable deposit equal to 50% of the service price. This deposit will not be applied toward future services. Repeated cancellations, reschedules, or failure to adhere to scheduling policies may result in termination as a client.
Return Policies
Sanctuary Skin accepts product returns on unopened and unused skincare products within 7 days of purchase. Products that have been opened or used are ineligible for return. Due to the nature of ingestible products, all supplements are final sale and are not eligible for return.
Membership Policies
Memberships require an initial commitment of three billing cycles. After the third billing cycle, memberships may be cancelled at any time. Membership payments are non-refundable, but unused membership credits may be applied toward any service and remain valid for three months from the original billing date. Memberships may be paused once per calendar year for up to three months.
Membership services may be scheduled at any time, however if your appointment falls before your scheduled billing date, that billing cycle's membership payment will be collected at the time of your appointment.